CAVEAT EMPTOR!
Orthoture is just the opposite of their slick, alluring website. Their victims (me in this case) are like unsuspecting flies who are lured into a spider’s web and then unable to extricate themselves. Only in my case I finally had to resort to my credit card company and, after telling them my sordid tale (I kept every bit of email correspondence) found in my favor and returned my money. After about two weeks of trying to follow Orthoture’s tracking site (their odd, unrecognizable tracking number) the shoes arrived from China to a US post office with the advisement that the package could not be delivered due to insufficient postage. One option advised me was to seek a refund. When I complained to Orthoture they finally sent me a United States Postal Service tracking number which also was of no use. Now, with a huge loss in confidence I asked for a refund. The reply was for me to go to the post office, pay for the additional postage, get my package and I would be reimbursed. Red flags were whipping around in the gale. The post office where the package was being held was in another state! Having no confidence of being reimbursed, I refused their “solution”, demanding a refund. The next email I received suggested my mailing address was incorrect and that was the reason for the non-shipment. But the information they provided showed my exactly correct address. Again I demanded a full refund. After a few more interchanges they offered me a 50% refund citing the costs they had incurred in this failed transaction. I replied, “absolutely not!” Their reply was something like that was the best they could do. My next email was to my credit card company which included all the correspondence. It took less time for their investigation to find in my favor then it did for the unproductive back and forth dialog with Orthoture! Simply put, this company is fraudulent! Caveat emptor! Do your homework before you consider buying from them or you can take my experience to heart and find a legitimate orthopedic shoe company.