The most human service I have had from a tech company
We have bought a number of CircuitMess kits over the years and never had a single one give us trouble, so when one finally arrived with a faulty component in the box, I had no idea what to expect. I had never needed to contact their support before. What I got was quick replies from actual people, no arguing, no hassle. When they learned my son's birthday was coming up, they rushed the replacement to make the date, and threw in a bonus on top just to make it right. He has barely put it down since! It says something that the most human customer service I have had in years came from a tech company, of all places. They stand behind what they sell, and that is exceptional in today's retail. The staff are friendly and genuinely knowledgeable. The products are exciting and stimulating, and my son and I both enjoy them. Looking forward to new releases!