Extremely disappointed with my…
Extremely disappointed with my experience and the way this company handles customer issues and safety concerns. Most recently, I purchased a set of 40” tires totaling approximately $3,600 through Affirm. Due to an address issue tied to my Affirm profile, the tires were returned to the company before I ever received or took possession of them. Despite the merchandise being returned to their possession and able to be resold, I was still charged approximately $900 in deductions/restocking fees. I understand oversized freight has costs, but charging nearly 25% of an order for merchandise a customer never received feels excessive and unfair. What makes this even more frustrating is this is not my first issue with products purchased through this company. I previously purchased a lift kit where the powder coating/paint prematurely failed and peeled within about a year. When I reached out, I was essentially told the company does not care and takes no responsibility. I also purchased tires through this company and experienced major safety concerns. I had a tire bubble/failure within approximately 6 months and was told by an employee that it was my fault and I “must have hit something,” which I absolutely did not. I was told there was nothing they could do except buy another tire, and at no point was I informed about any manufacturer warranty process. Later, I found out there actually was a manufacturing warranty that was never mentioned to me. Since then, I have had similar issues across multiple tires — a total of 5 tires showing the same type of problems. To me, this raises serious safety concerns. Tires are not just cosmetic — failures like bubbling, cracking, or defects can put lives at risk. Someone could have been seriously injured or killed if a failure happened at highway speed. I tried to resolve these issues directly, but customer service has been extremely disappointing. Based on my experience, I would strongly encourage customers to carefully review policies, understand warranty coverage, and think carefully before making a purchase.