I wish I could give a minus or 0 for…
I wish I could give a minus or 0 for City Link. Such a pathetic poor quality of work performed, when I tracked my parcel, I was shocked to find out that the system indicated that it was being delivered and signed by me, I didn't even know when it was sent out and reached, and how on earth could I acknowledged and signed it? I looked into my mail box, I checked the security guardhouse, I couldn't find the important parcel I am supposed to receive, apparently it is lost. Another pathetic fact is as logistic service provider, customer service should be provided 24/7, but they failed to do so. My parcel was claimed that it has been delivered 2 days ago, today is Saturday, tomorrow Sunday, coming Monday is a public holiday. I can't get my problems solved promptly, there were no one to answer calls ~ I called numerous numbers, the last one that I could finally got through was a general line, I was being transferred to the customer service and "kicked" back many times to the general line, waited for more than 6 minutes unattended, and eventually I had to hung up my phone. Citylink is really sucks❌❌❌👎👎👎👎 I suggest that all service providers and companies please avoid using them to serve your customers, the outcomes were just frustrated and unpleasant, not effective and will drive your customers away. Update: Customer service what's app has turned on the default disappearing messages, and the message I sent on Saturday gone missing on the coming Tuesday after the long holiday. It's a frustrating experience as a lot of time wasted to get attended to for the problems they created.