Deplorable!!!
Shockingly poor warranty service! Avoid Mammotion at all costs! I purchased my Yuka last year and had a few months of fairly good service… a few teething problems, with connection to the RTK, but nothing much to complain about. However: At the start of this season, Yuka wouldn’t connect to the RTK or 4G SIM card at all. After literal weeks of trying to speak to someone other than their AI bot, I finally spoke with a fantastic member of their team who done everything to help me but informed me that the unit needed to be sent back for warranty repair. So I boxed the unit up and sent it back. After a week or so, I was sent an email saying that they didn’t have the parts to repair my unit and would I accept a refurbished unit, I graciously accepted to keep things moving, however after 3 weeks I am told that they are trying to refurbish the “refurbished unit” and will not give me a date for dispatch. 1 month lost and not even a date for dispatch! To top this off, in the last email received from Mammotions service team, Namely a representative called Fannie stating “ This work is still in progress. Please be patient and wait for a while.” Wait for a while!?! Are you serious! I’ve waited a month! Avoid!!!!