Resolutions are professional and time sensitive.
I have been with Smarter ASP for many years now, and there have only been a couple of short term issues; When something goes wrong they are quick to resolve the issue and never try and deflect the blame. I stick with them because they don't waist time making excuses they just get to work. Every system has issues from time to time, the most important factor to me is how quickly I can be back in business.