They had made a genuine offer to compensate me
They had made a genuine offer to compensate me for a few issues that had me unhappy when a Koni shock failed in two years time with low mileage and I was not informed properly about the Koni warranty since the CSR was only concerned with their warranty and not Koni"s ,and I had bought a pair a of brake pads that were mislabeled and useless to me while the warranty had run out since I bought them for personal inventory over two years ago ,so I bought another pair of Bilstein shocks with the $100 credit (should have been more buy that's ok )since I vowed never agin to buy Koni . All in all I have been using this firm for 20 years and despite being less than 100% happy I will continue to use them