Fantastic Follow Up!!!
I've bought a few times from RuffleButts/RuggedButts for my grand kids and have been very satisfied with their products. Today I learned what a wonderful company they truly are! I'd ordered something that was no longer available in the size I'd purchased. I spoke with Karlea in customer service. We discussed that I could order another size for the same price. I was instructed to place the order and to call back and RuffleButts would credit my card for the difference in pricing and shipping. I placed the order, but didn't get a chance to call customer service back. An hour or so later, I received a call from Karlea stating she checked my account and saw that I'd ordered the item, but hadn't called for my credit, so she went ahead and credited my account for the difference!! She said that my order would ship the same day. When was the last time someone called to tell you they applied a credit without you asking for one!!! Wonderful Customer Service!!! Fantastic follow-up!! Thank you!!