Parcel Missing After Delivery to UK VPost Warehouse
I shipped a parcel to the UK VPost warehouse from within UK. The merchant's shipper delivered the parcel at noon on 6 Dec 2022 and provided the name of the recipient and photo as documentary proof. Until now, 2 days later, the item is still not registered in the system. I lodged a complaint to VPost through their website (ticket ID CAS-6793380-X5V3Z9). They replied and asked me for the documentary proofs which I uploaded together with my complaint. It looks like they are just using a bot (and one that is rather unintelligent!) to handle my complaint. This is not the first time this happened. VPost should just close down the business if they have no real interest in providing the service. Update on 9 Dec 2022: Until now, after another written complaint and phone call to VPost, but redirected to SingPost (CAS-6798815-B7G8H4), there is no response from VPost. Please be your own judge of this company. A total disgrace to Singapore!