I do not recommend ordering direct from Roban Model.
I placed my order on Jan 5th for RC helicopter 800 EC-130 stator set and nothing from the company, today is 19 Jan. I sent an email to sales.at.robanmodel.com on 12 Jan to check on the status of the order and have not received any reply. Actually, any time I have tried to reach them, no reply! The order only shows confirmed and they have a message on their website that they are now out for Chinese New Year until Feb 13. So I guess I am going to have to wait another month to hear anything back. So far, an absolutely bad experience with ordering direct from Roban Model. If something changes I will be sure to update this review, but right now the best I can give is 1 star and that is being generous. I can not recommend ordering direct from Roban currently. If anybody from Roban Model would like to contact me concerning my order that would be great. Update 2 Feb 25, I did get a tracking number the day after I filed the PP non-responsive claim and it showed up about about 10 days later. I have read the reply from Roban Limited and if that is indeed the case that they are made by hand and takes 14 days to produce, then put that in your item description! Additionally, it would be great if your contact email actually resulted in communication, I still have never got a reply from your contact email and it seems like the case for many other leaving reviews. I just find it highly coincidental that nothing happened until I filed the PP claim! I updated to two stars, since I got the product, But communication and lead time needs to get better and if a product takes 14 to produce, then put that in your item description! Like I said I love your product, but customer service and communication is the worst I have ever seen.