For all intents and purposes its a scam
For all intents and purposes, I believe this company is a fraud as I paid for 2 UK passport applications 12 days ago and despite trying to contact them over when they'll pick up my old passport and pictures, they haven't responded. I've had one automatically generated confirmation of my email sent to them but no email over the next steps despite claiming to send it inside a few days. There is no phone number to contact anyone one there and their website appears to be in South Africa. Either they have problems providing a proper service or its a scam as their web site is very professionally done and checking on-line there's no specific claim its a cam but either way, they are not delivering what I paid for. I've disputed the charge with my credit card company and hopefully it can be resolved in my favor.