Very poor service from this car rental…
Very poor service from this car rental company. Firstly, all of their contact numbers & hotline number went unanswered. On my 1st day, I was trying to find its office at KLIA to collect the car but all my calls went unanswered despite repeatedly calling all the given numbers. On my 2nd day of using its car, I faced a faulty aircon issue. The aircon gradually turned warm while I was midway driving to Ipoh from KL. As I had already paid full sum for another 5 days for the car, I can’t imagine driving without aircon in the really hot weather. After many times of desperately calling all their numbers, my husband finally got thru one number. While he related the problem to one of its lady staff who was very rude & even cuts off his line coz she was busy attending to another customer (she claims). I was told I can’t get a refund at all but only a replacement car. Fair enough, but since I was in Ipoh, I can’t change the car unless I’m bck to KL. So I asked if they hv a branch in Ipoh. Was told that they hv only at Penang but guess what? Customer is expected to bring the faulty car all the way to Penang, driving in the very hot condition. I reasoned with the staff that I can’t possibly do that as I also hv a wheelchair bound boy with high care needs that will be too much trouble for me. I also proposed for them to let me send the car to a mechanic in Ipoh who can help quickly repair the aircon. Not only was my every request shot down, the staff shockingly shouted at me on the phone when I requested if partial refund is possible since I’m forced to use the faulty car for another 3days in Ipoh, while the balance unused days when I’m bck to KL, I want to return the car & get back full refund for those days. My family ended up having to use a faulty car for a total of 5 days on a FULL rental sum!! Avoid this very bad car rental company!!! Customer service staff is extremely rude & arrogant to customer in her way of handling the issue, which in the 1st place stemmed entirely from their end, yet their response to customers is the “my way or the highway” type of attitude