Kugoo
I bought a Kugoo M3 from kugoo-ireland.com in end of July. I just needed a scooter for 6 month as I`m getting a driver licence. Last then 2 months and I can`t ride the scooter anymore. The steering pole is getting loose at the botton and there is no way to tighten it as it`s the covered part. I first took it to a scooter repair shop to see if it could be tightened and the guy said it could not be fixed, that would be broken soon and I should not ride it anymore as it could break while I was riding it. He also said he doesn’t`sell Kugoo scooters anymore as customers used to have a lot of problems with their scooters that seems to be made by “cheap pieces”. I decided them to contact Kugoo customer service and every email used to take 2 days to be responded. They asked me for a video showing the problem and I sent it to them. Two days later they sent me a video showing how to tighten. The problem is on the video they sent my scooter don`t have the part showing on the video and also it wasn`t the part I was having problem. I sent another email to with pictures of my scooter showing them my it wasn`t the same as the video but anyway that wasn`t what needs to be fixed, it`s the piece below that and it couldn`t be reached. They replied saying that if I don`t know how to tighten it I could take it to a scooter shop and ask them to it and they would cover anything up to 15 euros hahaha. I took it to another shop and after trying for a while the guy said the same thing. The piece is covered, can`t be tighten and will break soon. I sent an email to customer service again saying what happened and they decided just to ignore it and not reply anymore. I recommend anyone to never buy anything from them.