There were fradulent charges on my DBS…
There were fradulent charges on my DBS VISA YUU card. Charges were made in Indonesia. I have never been to Indonesia nor have I made any overseas transaction in Indonesia. Fraud dept called me and I blocked my card and changed for a new one. Fraud dept said I must call Customer Service to dispute the transaction. My dispute were unsuccessful and DBS refused to waive the charges. There were a total of 5 transactions totalling about $1562, each amounting to under $500. Fraudulanet transactions is not new and AMEX and Maybank have waived my fradulant charges. AMEX called me immediately wherease DBS did not alert me immediately. I have never made any purchases in Indonesia for many many years and is very disappointed with DBS for not alerting me and not waive my charges. I have cancelled all my card with DBS. It doesn't make sense to be a regular customer and yet received this kind of lousy service.