False promises and confirmation from reputed bank - UOB
I had a very bad experience with UOB Malaysia. I have applied for Credit Card with UOB on 5th Nov 2022. FALSE Confirmations: -> Even after asked twice, the sales agent confirmed that UOB will not charge any amount for card holding. After registered all my 3 cards has been charged Rm25/each. i was chasing the bank Cust Serv for almost 10days and the RM75 has been waived off. -> the Sales agent asked me to write my personal email ID correctly, so that i can receive the monthly statement directly to my email. To be very frank - International bank UOB is not having such facility at all. Customers can view only in online banking. i have been cheated with false confiration, where as the other banks are sharing the statement to the customer's registered email id. Customer register email id: Primary to share any details Online net banking :Secondary for check -> the bank gives 20 days time after the statement date to pay the due amount (this is UOB's agreement). Im giving my date as example: every 13th is bill statement & every 2nd is due date. but here can view the statement only after 2 or 3days via online. so the statement can view by 16th of every month. but need to pay the amount as per the due date which is 2nd of every month. So, the bank is cheating the customer that showing it will be giving 20 days time to pay the amount but to be actual bank is giving only 17days !!! When i ask this question to the Cust service (i spoke with Agent, Team lead even Manager) - they said this is UOB process. -> Also UOB is voluntarily crediting RM 30 to my next Jan statement to keep my mouth shut. For this they named as "token of appreciation". Also they said all my request has been taken for learning. soon the bank will check to have register email id as the primary detail sharing. This is my worst ever experience with the bank in Malaysia:-(