Despite following the size…
Dear Cicinia Customer Service, I am writing again regarding my unresolved refund request. I have checked all my email folders, including spam, and can confirm that I have not received any reply or resolution to date. I’ve also noticed that in response to complaints on various platforms, your follow-up often states that you have replied or resolved the matter. In my case, this is simply not true — I have not received any communication or refund. I am not trying to be difficult; I just want this matter resolved fairly and promptly. Once this issue is fully resolved, I will be happy to update my Trustpilot review accordingly to reflect the outcome. Please respond with a clear resolution as soon as possible. Despite carefully following the size chart and taking precise measurements, the dress arrived far too long and much too big. I was devastated and emailed the company immediately upon receiving it—but weeks have passed with no response or acknowledgement. They had no issue taking payment before delivery, yet have shown no accountability since. In the end, the dress was never worn. We had to turn to a local bridal shop, which the bride now wishes she had chosen from the beginning. Their service was professional, and the dress fit perfectly. I am still waiting for a full refund, though I’m not hopeful given their continued refusal to respond to my emails.