Hotel north Thailand, booked with AGODA
During our latest visit in Thailand we wanted to visit the Golden Triangle. We booked accommodation at the Buakham Rim Khong for 3 nights including breakfast, through Agoda. Arriving at the hotel we were met by.. nobody, but there was an elderly woman with an empty look lying on a bench in what should be the reception, dozing off. Somehow she must have alarmed a younger guy coming to meet us. We gave him our booking details. After some minutes of searching down his mobile phone, he eventually found our booking, and then said "No breakfast". There wasn’t much we could do about that, so we had to accept the room «as is» and also the narrow staircase two stories up to the room without any service. We tried to talk to Agoda about the missing breakfast. Agodas answer ( paraphrased): We will contact the owner, and hold what he says, or his silence, against you, unless he admits to your complaint. So beware of the risks booking this hotel – it is also far from beeing what is was a very long time ago. Do not trust the marketing photos. And Agoda? To us this is not about the money, but principle. To Agoda this obviously is about money and no principles. WE WON’T USE’EM AGAIN.