Since VistaPrint took over
Since VistaPrint took over, the site is just very clearly going downhill. I was emailed recently by someone in sales trying to extort me for more money. I have image packs I have purchased over the course of years. The license clearly says I can use these in projects I do but simply that one person has access to the account. She basically accused me of violating the license by using these on projects I was creating as a designer - then, told me I needed to spend more to change my account to be in compliance. I pushed back MULTIPLE times asking her to explain EXACTLY where in the license it said what she claimed, and I asked her to escalate this to a higher-up. She refused to answer and refused to escalate. What a mess of a company.