Appliances Connection Stole My Money And Is Now Threatening to Sue Me
Appliances Connection's 1st response to my review was that they were sorry and wanted to refund "the amount that was taken incorrectly." But when I called for the promised amount, they said it was their "policy" to keep my money. I spoke with customer service; NinoG pretended to care but really wanted to find fault with me. Now, Appliances Connection says they'll sue me for how I talked to her. $445.86 wasn't enough. I'm not sure how to speak with someone who steals your money, lies to you, and says it's their "policy." To me, theft and lies are far worse than profanity. When Appliances Connection takes your money and lies to you, I guess you can't get upset about it, or they'll sue. I have never encountered a more toxic organization. Here's my original review: I'll NEVER order from this company again! I NEVER received the refrigerator I paid $1186.67 for, and Appliance Connection kept my money. I'd put it on hold, because my builder wanted it to arrive at the right time. Appliance Connection asked me to call each month to keep replacing it on hold. But then when I called the next month, Appliance Connection said they had shipped it several weeks beforehand. Yet, there were NO CALLS, TEXTS, OR EMAILS to tell me or my builder it was being shipped, and it wasn't supposed to be shipped in the first place. I was diligent about sending the emails to keep it on hold each month. I'm not even sure it ever was shipped. I called the warehouse in Denver that Appliance Connection told me to call saying the refrigerator was sitting there, and I'd be able to reroute it back to me. But the warehouse said my refrigerator had disappeared and was no longer there. They didn't know where it was. I called Appliance Connection to get a refund since I never received the refrigerator, and they said they had credited me the $1186.67, but when I checked my credit card, I noticed they had kept $445.86 for themselves without telling me and only refunded me $740.81. I disputed the charge with my credit card company and was refunded $445.86. But then Appliance Connection sent a multi-page legal document to my credit card company justifying charging me $445.86 "for shipping" a refrigerator I never received and the $445.86 was again taken from me. This refrigerator was for the first home I've ever been able to afford to own, a tiny home. I deeply regret trusting Appliance Connection with my purchase, and in particular my sales agent, Jimmy Balasiano, who cared nothing for following through on his promises, only for taking my money. Appliance Connection is the most corrupt company I've ever worked with in my life. They don't keep their promises or communicate well, and they take zero responsibility for their mistakes. Instead, they blame you and take your money. STAY AWAY! I'd sue them, but my lawyer said it'd be too much in court costs to try and get $445.86 back to make it worth the effort. I guess that's how big corporations like Appliance Connection can rob ordinary people and get away with it.