avoid GJG Express at all cost
TLDR: GJG Express - Worst bus provider, poor/zero customer service, best avoid it. If I can rate negative star, I would do that. I bought the 9/12/2022 6pm GJG Express bus from Hentian Duta to Ipoh Amanjaya. Vehicle number RP9329, bus driver was an indian well-built man, bus conductor was a skinny malay man. My 4 main complains are as below: 1. Late but company is unapologetic. Bus was late for 2.5 hours, didn’t depart until 830pm. No explanation or apology was given. No sense of remorse from the driver/company plus bad attitute toward passengers. It is as if passengers’ time didn’t worth anything. 2. Unreasonable behavior. I was travelling with my bicycle. (FYI you ARE allowed to take bicycle as your luggage) It was a huge bus with ample of luggage space. My bike is less than 15kg - less than the allowable luggage weight. Bus driver demanded an extra RM70 for the bicycle. The way he made demand was very hostile, refused to discuss, babbled with his argument, raised his voice, threatened to deny me onboard and then walked away. The scene was witnessed by another bus passenger that I talked to afterward, so it wasn’t just me who thinks he was acting barbaric. Bus conductor was an accomplice to this exorbitant extra charges. To put it in context, RM70 is enough to buy a KL-Penang ETS train ticket or a KL-Kuching flight ticket via MyAirline. So, RM70 extra to carry a bicycle as a bus luggage is very unreasonable. 3. Driver misuse company resources. While driver threatened to deny me onboard, he was loading other delivery items onto the bus. These were obviously not passengers’ luggage. It looked like he was using company resources (vehicle, petrol, time) to pocket in extra income from miscellaneous delivery. These items came in huge gunny sacks. 4. Bus ticket was more expensive than competitors. GJG Express Rm28 while PlusLiner charged Rm22. You pay more but have to endure the poor customer service. The experience was so awful that I decided to take time to write a detailed bad review. To discourage you from transporting with GJG Express. You can’t trust a good review but you better trust a bad review.