won't take back shoes that arrived damaged
I ordered shoes online and the shoes arrived damaged, with deep scratches in the leather. The packaging slip says to call customer service, but the recorded message tells you to email. I have been waiting for an email reply for > 2 weeks, (I emailed a picture of the scratched shoes) so far they have not told me what to do with the damaged shoes. I am wondering if they are sending damaged goods out on purpose to get the restocking fees. This feels like a scam.