My file couldn't be recovered, but the support helped me know for sure that it can't be.
I wasn't able to recover my data, sadly, but I KNOW that I can't because I was assisted well by my technical support tech E.Z. I nearly gave up when I had a malfunction on my main system, but I was able to get the software to work properly on my laptop. It didn't recover it, but I think saved-over Word documents are just like that.