OTP Not Received
This is extremely frustrating and unacceptable. The OTP code has not been delivered to my email for over 1 hours, completely blocking access to my account functions. I contacted customer support via live chat, and the only response I received was to “wait,” with no clear explanation, no estimated resolution time, and no alternative solution. This level of support is simply not acceptable. What makes this worse is that I tried to change the OTP Operation Protection method to SMS-only, but this action itself requires an email OTP which I am not receiving. This creates a dead-end situation with no workaround. Gname should have resolved this much faster. If an issue like this is still not fixed after more than an hour, it is already causing real harm to customers. For a company like Gname, failing to deliver a basic and critical feature like email OTP is a serious issue. This is not a minor inconvenience it directly prevents users from accessing and transferring their funds. At the moment, my unsettled balance is effectively locked because of this failure.