SIZE CHART IS WRONG - ITEM SMALLER THAN LISTED - REFUSES RETURN
I ordered a children's costume. The size chart they provided said that the item would measure 54.1 CM. The item that arrived was barely 48 cm long. I looked at their returns policy, it stated: "We Accept Your Returns And Refund Within 45 Days, Which Means You Have 45 Days After Receiving Your Item To Request A Return Or Refund. Note:1 we supply return's shipping fee (No more than 30% of the product price) if it's our fault! (you need prepaid this fee, we will pay you after we receive your return's item) Our Fault Include Follow:1 ). Product is not the right size. (Exclude you choosing wrong size)2 ). Product is damaged or defective.3 ). Product is not as described.4 ). Receive wrong or lesser item.5 ). Over estimated to arrive time. Obviously, the item was not the right size and was therefore their fault. I wrote to them, showing them pictures of the item with a measuring tape next to it. They accused me of not stretching the item out enough. They then said they'd give me 10% back. I said, no, this is their fault, I can't use the item as it is too small, I'd like to exchange it for a medium or get my money back. They said, they'd give me 20% back and wouldn't give me anymore than that and that I would need to send it back on my own dime, to China, paying for all customs fees. I sent another photo of the item, on a hanger, with measuring tape and their returns policy spelled out. They still refused to give me a refund or cover the shipping back to china (it came from a warehouse in the UK where I am based, but they won't let me send it back there). The customer service has been horrendous. It has gone on for weeks. They refuse to accept my return without charging me who knows what to get it to china. They have accused me of lying about the size even though the measuring tape proves the size is incorrectly listed on their site. WOW. I will never order from them again and I highly recommend you shop elsewhere. NOT TO MENTION, it's shoddy work. The costume is crap.