No Security Against Fraud
Their account security sucks. 20+ instances of fraud. I informed them that the declined charges weren't attempted by me. While on the phone with the agent another charge came through. I told him that I obviously didn't make the charge so he reversed course and said before he did anything else he was blocking/freezing the card and issuing a new card. That will stop the fraud. 3 days later fraud on the account still was coming in so I called the company again to let them know the charge the just paid wasn't made by me as it was on the old card 9 hours after his company supposedly blocked/froze my card. How does fraud still occur on a closed account? Like these other fly by night companies they "investigate" while paying the bill and then their investigation finds it wasn't fraud. Had a plan, I told him, to pay off the account by the end of the year and was informed the investigation could go past 60 days. I told him to close the account and good luck collect any payment from me. UPDATE: I demanded my account closed on 8/21 the same day I reported a new batch of fraud on my account and the increase in balance on what was supposed to be a frozen/closed card because the fraud was still continuing and didn't feel the company was protecting me. I received the replacement card today (08/24/26), activated it, and scroll through notifications screens, and go right to the transaction screen. No further charges/fraud. Why did the fraud stop AFTER I closed my account and told them I refused to pay off the balance?