EXTREMELY deceitful practices.
I have bought a couple of items over the years through BackMarket.com. It appears their main reseller is iPower Resale. I will honestly say that the previous items I've bought (apple powerbook, apple watch, and samsung watch) I've never had an issue with. The problem started when I had an issue with a macbook (it would arbitrarily not charge..it wasn't a block or cable issue because I tried two other known good cables/blocks). I returned it to iPower for diagnostic.. prior to returning to them, they sent me their policy warning me to back up my data in case of loss. Knowing that I did not have the ability to back up my data (as the computer stopped recharging and would not turn on) I taped a letter to the laptop asking that they not delete any data, and if a data reset was needed, to send it back to me instead so I could retrieve the data through professional means). They got back to me and said there was no power issue with the computer and it was working fine, so I told them to send it back to me. Then a day later they suggested they provide a replacement. I said I would only agree to that if they could transfer my data. They replied it was against their policy to do that. So, I again, asked them to send my computer back. 2 days later they said they could transfer the data. I had no faith they could, so again, I asked them to send me my computer back. 4 days later I received a different computer. This computer was set up with someone else's admin name and password (although none of their data was present on the computer). I, again, asked them to send my computer back. Over the next 2 weeks they refused to talk to me, and finally admitted to deleting all my data and selling my computer. In my opinion, what this company did was criminal. It is akin to my bringing my car to the dealer for a warranty fix, them selling it, and providing me with a new car that doesn't have any keys. Stay FAR away from iPower.