Untrusted Merchant
Unfortunately, I had very bad experience with this merchant. I ordered 11 items from them on Dec 11, 2022. I sent them follow up emails but they hardly respond. They sent me an email 10 days from the date of my order to tell me only 1 of the items were sent to me. The others were cancelled because they were unavailable. It's unacceptable. Those items were still available when I ordered them. Unless they did not update their website or they only looked into my order when the items were already out of stock. They said they will give me a voucher as a refund so I can just re-order; however, after my experience, I decided I will no longer order from them. I replied to them asking to just return my money. Days had passed that I haven't received any reply, I had to raise a dispute with paypal ( payment I used ). Now they are asking me to cancel my dispute with paypal so they can refund me. They said that I disputed the whole amount but it should not be because they sent 1 item to me. Well, I still haven't received the 1 item that they are referring to and it's been 20 days. I will not cancel my dispute with paypal as it is my only assurance that I will still get my money back.