If there was a way of selecting…
If there was a way of selecting negative stars I would. I have 2 scooters one faulty of the box and after over three weeks trying to get it resolved it has now been suggested that the repair company in my area is in Poland ( I'm in Ireland) and to deal with them. The second scooter is also unusable as the Bluetooth failed and is now locked and after week 2 of many attempts to get this resolved I am being told to remain patient. I will be seeking a full refund for both items. I won't be fobbed off I will pursue this in every channel a available and I will succeed. DO NOT BUY THESE PRODUCTS Ah! I see Mr Johnson has replied...the famous Mr Johnson who seems to be very disappointed with all the terrible reviews and seems very genuine for one of the AI Johnson's. Latest update is I should drop the faulty scooter with the throttle issue for repair to the local service center in my area which I'm ok with it first I'll have to pack some sandwiches as it's in eastern Poland. As for the scooter that's locked they are still taking this very seriously and it has now passed to another department that are dealing with it, perhaps Mrs Johnson? The policy with this company is simple they intend to frustrate the customer so much that they give up in the end. DO NOT BUY AND DONT BE FOOLED BY THE VIDEOS OF HAPPY PEOPLE SCOOTING AROUND ! Its an email once a day from china via a bot I suspect..if you do purchase make sure you do it via PayPal Latest from niu ..there going to locate my file, this is great news I hope they don't hurt themselves cause it's pretty heavy I think somewhere in the order of 40 emails and getting no where slowly. DO NOT BUY As for the ticket number they now mention, when I asked their customer support for a ticket number two weeks ago the reply was " what's a ticket number" They may use some professional terminology but believe me if you have an issue your screwed. As for the support company in Poland I contacted them but they knew nothing as I'm located in Ireland. They too are waiting on "Johnson" to get back to them Latest response 17/4/25 They are now claiming they know nothing of the issue with the locked out scooter and could I tell them what problem I am having? This is now going on a month and is just going round in circles. As for the company in Poland the too it appears have heard nothing back. BUY LOCALLY DO NOT PURCHASE FROM NIU