Worst customer service ever
Worst customer service ever! I wasnt able to get the trouches out of the container and wanted a credit or refund. For six weeks they told me they were escalating my issue! I asked to speak with management and they ignored me. I finally found the CEO on linkedin and told him about the lack of customer service. He was gracious and resolved it. Another time, I had to ask customer service 4 times to send me the link so I could make a payment. They kept telling me that it was in a separate email but there was no additional email. They lied to me about the issue being escalated. All over their website they claim to really care about their patients. I recently had another issue making a payment and they said I had an outstanding bill due. They couldn't tell me what it was for. They sent me another link to pay with instructions that didn't work. They said they were escalating the issue and that was 10 days ago. All they say when I follow up is "thank you for your patience. Know that we are here to support you". What a joke.