Well I am installing a new fireplace…
Well I am installing a new fireplace insert and shopped in the chimney liner/kits and somehow I only got the liner and I don't see how that was possible. So I called and explained that I need the kit (rain cap, chimney top flange and the connector for the liner to the insert) and could they complete the kit and charge me for the remainder of the kit> They said NO, so I have to ala karte the rest?? The could have made a very happy customer had they just allowed me to do that. I even offered to pay the shipping just to be a amicable customer. It cost me so much more for them not to allow this.