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Dan Horton

加拿大

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IGG

My account was stolen

My account was stolen. IGG support refuses to understand my problem. After 40+ emails with their customer service with all the information requested. The supervisors say they will look into it.....and then they have a rep respond with the same response as before the supervisor... theres a huge disconnect in their customer service department... they will not let you speak to a manager.. they protect the thiefs who steak your accounts.... the theif accessed the account ( CapDanCanada) changed the login information, and made a purchase... they now want me to provide the theifs purchase detail which is impossible. They refuse to look at previous account history to verify what im saying. TERRIBLE CUSTOMER SERVICE

2023-09-19有帮助 3