Defective replacement device delivered after paid repair – no accountability taken
I paid for a professional DJI repair service and received back a brand new, sealed replacement device instead of my repaired drone. When I finally opened and tested the device, it had multiple defects and was completely unflyable – not a single flight minute on it. After numerous emails and phone calls, DJI's only response is a €60 discount on a new repair. They argue I should have tested the device within 90 days. However, I believe DJI as a company bears responsibility for delivering a defective product regardless of when it was opened – especially when it was delivered brand new and sealed. For a company of DJI's size and reputation, refusing to take full responsibility for a defective unit they themselves delivered is deeply disappointing. I have now contacted the consumer protection authority and will be exploring further legal options.