Deliver delays, no customer service and no returns
The dress material was of reasonable quality, but it had some manufacturing errors, including a hole in the inside lining. However, my main issue was their customer service. It took 18 business days (almost a month!) to arrive, far beyond the expected time frame for the United Kingdom (5-12 business days). I asked for a refund because my event had already passed. Initially, they seemed cooperative and asked me to return the dress via the post office. When I went to the post office, I found out it would cost £27 to return it to China. I emailed them back, explaining the cost and asking if they would consider an alternative postal service or cover some of the cost since it was their fault they did not meet their delivery quote. In response, I received the same automated message. I emailed again and received the same automated message! So, yeah, not helpful. If you buy make sure you are really sold on the dress and expect to wait a really long time for a mediocre dress and no returns.