ZOZOTAC★★★★★
My 4090's 12VHPWR socket got burned. Zero support/RMA!
My 4090's 12VHPWR socket got burned, and Zotac was completely unhelpful and didn't fix it. I had to pay out of my own pocket to fix it.
I chased the official Zotac for my region (Eurotech), and they just ignored me (on purpose, I might add, which I confirmed by calling them by phone, and them claiming that HQ had the "wrong company address" there... for MONTHS). So as a customer, I have no way to reach RMA support.
I'm never buying Zotac ever again.
2026-04-26有帮助 1
GMGMKtec★★★★★
Shady company in China - Sent me a broken PC
I bought an "AMD Ryzen AI Max+ 395 EVO-X2 AI Mini PC", for $2000!!! That's right. The most expensive Mini PC they have.
And guess what? It was a broken PC. The GPU had a problem, where the output of HDMI consistently shows flashing green dots (I took videos and pictures I'm happy to share). I'm a software engineer, and I tried all possible remedies in software and cables, etc, but nothing fixed it. It's a hardware issue.
Given the Mini PC is broken, I'm entitled to the "hassle free return" they advertise for. Guess what? They wanted me to pay for shipping the broken item they sent me to China WITH INSURANCE, which will cost me $200!!!!! They even are asking me to lie about the price of the item on the forms!!!!
I would understand if the machine needs repair after having been used for a while. But this isn't my fault, yet I have to pay this crazy amount for shipping and they don't want to help further.
Now I will be filing a charge-back on my credit card. So much for "hassle free".
I recommend everyone stay away from this shady company and never buy from them. If something goes wrong, they will abandon you quickly.
I'm happy to remove this review if they take their PC back and refund me in full. Just in case they write their lame response of "contact us"... yeah, I'm already in contact!
Edit: After fighting with them for days with over 20 emails (!), they agreed to "reimburse" me for shipping, but they want me to pay for shipping. They suggested a specific shipping company to use, but then they want me to pay for shipping, and trust they will reimburse me, even though the shipping company offers credit card payments for shipping costs, so they can ask them to pick the item up from me. Very shady behavior! What recourse do I have if they don't pay me the shipping costs? I'll lose $100s of dollars. Returning items to them is very difficult due to all these constraints. Just don't bother! If your time has value, stay away from this shady company.
2025-11-07
