I wouldn’t say it’s bad
I ordered to items from this shop and at first I waited for a month. Only then checked order tracking that it hasn’t even been shipped. Contacted support, they responded in less than 24 hours (the problem was that their system didn’t understand my address). They re-entered manually the information and then everything was great. Received my order in 19 days (not business days, but in general) even though it was during Christmas and New Year’s Eve. Quality is 7/10 I would say only because I imagined a bit different cloth, got some extra threads and there’s too much cloth for the hood in my opinion. But seams, colours, size and how it looks in general is great!