Sent an empty package. Customer support unreachable.
Ever been sent an empty package for something you paid for? I had not...until now. Road Runner sent me an empty sunglasses case with no product inside. Then their customer service hung up on me after I waited 57 minutes to speak to an actual person halfway through politely explaining the issue. I don't yell or swear at customer supprt reps. She just interrupted me, said, "Oh that's not good" and hung up. There is a difference between a dropped signal lost call tone and a terminated call. This was not the former. When I sent photos of the empty case, I got no response. This is the definition of not caring.