Terrible and Costly Billing Practices
I've been a customer for Ruby for a few years. The service was great when my law firm was small. As it grew, I noticed that the company was dropping calls of potential clients as well as existing clients. Ruby Receptionists could never fix the issue, and the company charges you for the dropped calls to add insult to injury. I ended up switching to an answering service that doesn't charge for dropped calls (which should always be the case). When I terminated my firm's subscription with Ruby, the company required me to stay in the contract for another 26 days. They refused to terminate the service the day I cancelled it. So, effectively, the company gouged me for $1100 for another month of service that was not needed. Please do not give this company your business. And talk other people who use their service before agreeing to give them your business. I heard warnings but ignored them. UPDATE TO REVIEW on 10/22/25: As you can see below, Ruby has responded with a cut-and-paste review that sounds really nice but will not accomplish anything. This is the modus operandi of the company. They are very nice and courteous with their responses, but they don't actually (and never will) fix the problem. I've already spoken to the necessary account managers at Ruby, and it's the same song and dance (i.e., "We are really sorry, but we're still going to not make it right and take your money"). Ruby -- If you really want to make things right, just apply a credit to my account for this billing period, and I'll update this review, so people will know it actually gets done. Thanks.