Horrible communication
We had a ski package (accommodation + ski pass + ski school) reserved through MountVacation. When we arrived we had wrong information about the accomodation. The agency was not answering the phone and it was quite stressfull and complicated to get to the host. In the end we managed to do it through local Info pult. Additionally, we did not get any information about ski school for one member of the group. When we talked to the others they all got emails with correct information. To sum it up, communication was horrible and I would strongly recommend to improve that aspect.