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Cindy Chan

新加坡

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NTUC FairPrice

Ordered on 9th January 2023 for…

Ordered on 9th January 2023 for delivery on 14th January 2023 6pm-8pm time slot. The order still didn't show up after waiting till 10pm. Called the customer service hotline, took about an hour to finally had someone answer. The customer service didn't help much at all. Received an email stating that due to festival period. Seriously fair price can't even handle during festival period then don't make order online possible. Postponed my order to 19th January in the email, and then send an sms saying 17th January 2pm-4pm delivering. Hello? Can you even make up your mind on when to deliver? Why should i stay home to just wait for the delivery when i ordered it for 14th January to be delivered? Must well don't put any time slot for people to choose, just send at your own convenience. This will be the last time I'm ordering online from fair price.

2023-01-15