DO NOT USE! WORST EXPERIENCE AND PRODUCT DELIVERY EVER
If I could provide 0*s i would! I had my brother's girlfriend in a secret santa. looked such a great idea, spent £46. Didnt arrive in time for xmas and when it arrived it was 3 weeks late. when it arrived, it looked nothing like the dog, i was hoping to upload a photo to show the contrast. the dog is black, the embroidery was in grey, it also came with a white nose for the dog, the dog doesnt have a white nose. when i messaged the company who didnt deliver as promised i was first told there was no refund policy. I was then offered a mere 5% (£2.35, what the!!!!) i then complained further and was offered 10% (really!!) and then was told 30% as it had been escalated with a manager. this still is not enough for a present that i can't gift as it was so embarrassing! when i further complained i had a message back saying i could have 10% off... they clearly arent reading the email chain. I then said i'd happily send it back but they wanted me to pay to return it to china. no thank you. had to settle with 30%. Absolute shambles, and this company needs shutting down. service @custommylook. com should be called noservice @custommylook. com