Very Disappointing Experience with…
Very Disappointing Experience with AirAsia Singapore Counter Staff The experience with the AirAsia team at the Singapore counter was extremely disappointing. We arrived at the counter about 10 minutes late, even though our flight was still scheduled to depart more than 1 hour later. The staff refused to issue our boarding passes and told us that we had to purchase a new ticket. What was even more frustrating was that, instead of properly guiding us to check in online through the AirAsia app, the staff told us that there was no online check-in option and that buying a new ticket was the only solution. However, we later discovered that online check-in was still available less than 30 minutes before the scheduled departure time. Unfortunately, because we trusted the staff’s advice, we ended up purchasing another ticket unnecessarily. This was not only extremely frustrating but also resulted in an avoidable additional expense. Staff should provide accurate information and properly assist passengers with the available check-in options rather than immediately directing them to purchase another ticket. Very poor customer service and a very disappointing experience. I hope AirAsia will look into this incident and provide better training and clearer procedures to the counter staff.