Cancelation of this card turned in a nightmare
I have been trying to cancel a service that does not deliver its purpose, but no human has been able to talk to me about it. Emails come and go with different names, which I am sure are just automated replies. The day I expressed my frustration with the service, I started receiving unauthorized charges, so I had to block my bank account. Once it was clarified that only two old charges were mine, I tried to close the card through the app, but it did not allow me to do anything, all the information is blank. I need to close this card by sending them a check to the account they could point out for this. This experience of trying to close the extra card has been getting worse and worse. I have been paying their fee for two years with no good tangible results, even though I don't use credit cards (I only have one), and when I asked for an upgrade, it was denied. There are no humans from Extra Card to fix this problem. Dealing with this 2 months now.Dont use this card, save you the headache!