Disappointing accommodation and unacceptable customer service
Agoda failed to resolve my complaint about dirty, moldy and unpleasant-smelling accommodation in Abu Dhabi. The property was difficult to locate, nobody initially answered the door, and my request for another room was refused. I had to leave and pay for alternative accommodation and transport. Agoda keeps repeating the property's response and offers only up to 30% compensation without adequately addressing my complaint. I am requesting a full refund. Extremely disappointing customer service and accountability.