I wouldn’t bother with them
I wouldn’t bother with them. Ordered their “3d” custom teddy/plush. Took them 4/5 weeks to even respond with any information about the order sent to myself. After trying to contact them via a Facebook chat, and also email that was once in a blue moon bc reply. I had a response from them early hours in the morning, even though it’s claimed they operate from London… After some back and forth they claimed to have spoken to yodel and the parcel was delivered, so locating the item was on me. After speaking to them over 5/6 weeks they refused to refund and wanted me to pay for the item to be sent out again. Which I refused. They then took the stance of refusing the refund and told me to speak to yodel about the missing parcel, then refused to contact them to open a case surrounding a missing parcel. After continuing to contact them to contact yodel and find the parcel or open a missing parcel claim they still refused. I then contacted yodel for the reference number for myself claiming a lost parcel to be told they need to open the case and have not attempted to do so as their was no information about a missing or lost parcel with my tracking number and address. I spoke to a member of yodel to confirm this and they told me to get the company to contact them to open a case. Again going round and round thy refused too until I requested the transcript of the conversation so I know that have done as I had requested. After over 2 months of waiting for my parcel and back and forth, they have now agreed to a full refund. After this experience, I would advise never to deal with these types of company’s and make sure to read reviews about them so you don’t have to go though an experience similar to my own.