Lip service without actual action
I ordered two jerseys from Jersey Loco. The shipping time was really good. One of the jerseys was perfect. The other strangely had the top of the crest cut off. I contacted jersey loco, and provided pictures of the cut off crest. It took two days but I got a response from them apologizing for the mistake and asking me if I wanted a promo code for a replacement jersey. I said that I did want the promo code. It took 9 days for them to send me the promo code. Then the promo code did not work. It has now been 2 months since their original reply to my email about the patch, I have sent several emails informing them the promo code didn't work and they completely ghosted me. Last month, I started getting targeted ads on Reddit from Jersey Loco. I interacted with the ads and sent them a message on Reddit. They replied and asked me for my email address so they can make it right and they ghosted me on that platform too. It seems as if when they have customer service issues, they'll engage but will string the customer along, hoping they'll eventually just give up, instead of just making the issue right. Pretty disappointing.