They deserve 0 stars!
If I could give this company 0 stars, I would. The worst CS I have ever experienced in my entire life. You would be better off calling the creditors yourself and working the debit out yourself, they will be willing to work with you (I wasnt aware of this option). Canyon is a sales company preying on people. Once they get you, they completely forget about you. I was in the program for 3 years, and never got one phone call from anyone! I always had to call them. Finally in April of last year, I got the call that they had my last two accounts settled, I accepted and they lady told me I would be on auto-extend to accommodate the payments. I accepted. Fast fwd to December and I haven't heard from anyone, so I called to follow-up and they told the cancelled me back in Nov because no money was being drafted anymore. I asked why I wasn’t informed and they had no answer. Come to find out that the two accounts that were supposed to be settled, never were because they dropped the ball on getting the settlement letter. Now they closed my account and refuse to reopen the account because I have litigated debts (which they caused and didn’t follow through on settling) and basically told me I have to deal with the law firms myself. I tried to escalate multiple times but they do not want to deal with me or their blatant mistake. They have constantly dropped the ball and have caused me a lot of grief. Now, I have to try to deal with these law firms myself. Should have never joined this program and should have dealt with this myself from the beginning. Dont let them do this to you!! Customer Beware!