Terrible Policies
My package was "out for delivery" then changed immediately to "returned to sender". I contacted customer support and let them know what happened. They had me verify my address, which I did and the address was correct on both our ends. I was told I had three options--when the item GETS BACK to them, then I can get a NINETY percent refund. Ninety?! Dumb asl. Next option was to ship it out with my next order, but I usually order just once a year and I'm a broke bih soooo~ then option THREE, they said I could pay TEN DOLLARS upfront to have them ship a new order out. LIKE BRUH W.T.F ARE THESE OPTIONS??? Either way I lose money. Customer support was unforgiving and didn't even try to remedy the situation, 0 stars if I could. I'm disappointed with their return policies. ALSO, I mentioned that I had the "package protection" and was told that it only covers LOST, STOLEN, or DAMAGED packages???? Like huh??? Bruh, why even have us waste that extra stupid $2 for something that doesn't cover siht, and it's automatic and we don't get a choice on whether to have package protection. Stupid. Anyway, I ended up ordering a dumb little lens case as my "next order" that cost me ~$8 after shipping. So, still a loss on my end. Overall, I probably won't order here anymore despite being a customer for years and I'll switch over to PinkyParadise or some other contact lens provider. I forgot to mention, this happened AFTER the promised delivery time of 15-25 days. It was attempted to be delivered on the very last day, then returned. Currently awaiting to see if my order will be fulfilled this time. And sure, it's the postal carrier's fault, but then UNIQSO should have taken responsibility for it.