Avoid this scam of a company
Alleviate Tax should replace their 'What We Stand For and Service First, Service Always' disclaimer to 'Over Promise and Underdeliver.' Save yourself a lot of frustration, time, and of course money, and avoid this scam of a company. If you're dead set on hiring assistance, reach out to a local CPA or reputable firm. I unfortunately learned the hard way, and should have neglected to trust a company that doesn't list names and/or credentials of staff members on their website, let alone rates of any kind. Tax experts? What a farce. Their associates are glorified salesmen who prey on your fear of the IRS. I requested their help with a sub $10k debt, and had to wait 16 months for a resolution that resulted in me losing more money. You'll have no idea how your 4 figure assessment fee is allocated (that of course follows a $495 charge for your initial 20min call), and will be passed on from salesman to salesman throughout the process. All would promise lines of communication that were rarely or never on time. The customer service skills of their supervisors were abysmal, as several were unable to exercise any sort of discretion to a mismanaged client, notably Jay Garcia and Marcela Rodriges. Know that their offered programs are available via a quick Google search, or by contacting an IRS Taxpayer Advocate Service directly - FOR FREE.