Agreed with others
I booked the wrong date one week in advance and they don't allow me to change it or anything. I would understand if it was a last minute ticket, but this is silly. Also, as the others said, their customer service is poor.
Marija Žeravica
马来西亚
2★ 评价
0👁 被浏览
1👍 有帮助
2 条评价
Disappointing experience
It is a brand new airline with good prices. Unfortunately, my experience was not a pleasant one. Due to some issues out of our hands, we arrived at the counter at 11 am. The flight departure was 11.45. The check in closes 45 minutes before the flight. I did not see my destination on the screen, so I asked one of the staff at the counter whether I can still check in. She asked me the destination and the time of departure. I told her, and she said you can check in at any of the counters in a very casual manner. There were only few people in front of us and she was very casual about it. 10 minutes later, I arrived at one of the counters only to be told that we can't check in anymore because the system automatically closes 45 minutes before the flight. What bothers me almost as much as the first person I spoke with not telling me I need to check in asap is that I wrote on their Facebook to check if the airline offers online check in for this flight. They saw my message and completely ignored it. I tried again, same thing. Just to be clear, I did not complain in the message or anything, I just asked a question. I will avoid them in future.