If I could give this company a zero I…
If I could give this company a zero I would. The customer service is appalling and will try anything they can to not help the end user. I ended up contacting a senior within the company who will hopefully be able to help however the normal service email is managed by useless individuals who will try and tell you they ‘don’t directly deal with the customer’ and that you should ‘contact a local installer’ even though I would be able to resolve the issues I am facing myself. I was also sent a rude and sarcastic email when I said that I had found an individual to help me with my query which was completely unprofessional. Clearly I am not alone with this opinion as every single review on here seem to say the same thing. Absolutely appalling and I have files a complaint.